ITIL frameworks to ITD Company for improving capabilities in service management
نویسنده
چکیده
IT operates in dynamic environments with the need always to change and adapt. There is a need to improve performance. Many gaps were found when we conduct the IT audit and we tried to seek to close gaps in capabilities. One way to the close these gaps is the adoption of good practices in wide industry use. There are several sources for good practices including public frameworks and standards such as ITIL, COBIT, CMMI, eSCM-SP, PRINCE2, ISO 9000, ISO/IEC 20000 and ISO/IEC 27001, etc. The paper propose ITIL frameworks to ITD Company for improving capabilities in service management.
منابع مشابه
ITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)
Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...
متن کاملITIL, COBIT and EFQM: Can They Work Together?
Information Technology Governance and Service Management (ITGSM) is one of the priorities in organizations. In order to achieve it, it must be set the right policies for Information Technology (IT) Service and Processes Management (ITSM). One of the final objectives of any ITSM policy must be to guarantee an adequate quality of ITSM. In this sense, the use of action frameworks, e.g. Information...
متن کاملTechnological capabilities assessment in the transformer industry: A case-study of investigating technological capabilities in Iran-Transfo Company
In this research is presented a method for technological capabilities assessment in a company in transformer industry. Used and discussed criteria in this technique are merely developed to assess technological capabilities in transformer industry. Based on literature, technological capabilities in transformer industry are divided into three main categories: production capability, development an...
متن کاملInvestigating the Relationship between Infrastructural Capabilities and Process Capabilities of Knowledge Management in Gas Company in Chaharmahal and Bakhtiari Province
d: M.A. of Business Management. University of Isfahan . [email protected] e: Isfahan University of Medical Sciences , [email protected] Knowledge as one of the greatest factors in creating value and competitive advantage, has led organizations to show great tendency toward programs of knowledge management. Understanding the relationship between infrastructural capabilities and process c...
متن کاملModel of continuing the service of retirees with knowledge management in the National Iranian Oil Company
The present study aimed to provide a model of retirement continuity with knowledge management in the National Iranian Oil Company, the type of research in terms of purpose, development and data type. Participants in the qualitative section, academic and executive experts were selected by non-probability sampling method. Data collection tools were semi-structured in the qualitative part of the i...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- CoRR
دوره abs/1112.4017 شماره
صفحات -
تاریخ انتشار 2011